FAQ

Contact Us
02.

Frequently Asked Questions

Here are just a few of the many questions you may have. However, please don’t hesitate to contact us via phone or WhatsApp at any time. We’re always happy to help!

01.

General Questions

In order to power your home, there are a few components that you will need. First, you will require a reliable battery to store the Direct Current energy. Secondly, an inverter will be necessary to convert the stored Direct Current electricity into Alternating Current, which can then be used to power your household appliances and electronic devices. Without these essential components, it would be impossible to maintain a consistent and functional power supply in your home.

Yes, absolutely! One of the many great advantages of the inverters we sell is the flexibility to scale up as you go. You can begin with a loadshedding proof installation and then effortlessly integrate solar panels to start recouping the system costs. This makes it an intelligent investment with a seamless upgrade process.

Understanding the meaning of kW and kWh in a system is crucial for anyone involved in energy use and management. kW stands for kilowatt, a unit that measures the real power consumed in a system. On the other hand, kWh (kilowatt-hour) is a measure of energy, calculated by multiplying the power consumed by the time of use. It is important to note that while kW only measures power usage at a particular moment in time, kWh shows how much energy is consumed over a period of time. This understanding is vital in effectively monitoring and managing energy usage in any system.

Yes, these products come standard with their respective warranty which is typically between 3 to 5 years. However, with certain conditions, this warranty can even be extended up to 10 years. Additionally, the batteries also include their own warranties which usually lasts for around 10 to 12 years.

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02.

Services Info

Yes, we are committed to providing high-quality services even beyond solar work. Thus, if you require assistance with other concerns such as a DB redo or any other related issues, please do not hesitate to contact us.

Our experienced engineering team holds ECSA registration and will assist you with the necessary paperwork to successfully obtain your SSEG certification. Our knowledgeable professionals are equipped with the skillset necessary to guide you through the process seamlessly.

That all depends on how efficient your household runs already, how many panels you add to your roof, and how big your battery setup is. The more panels you add, the bigger the battery, or the more efficient you use your power, the quicker you will get a return on investment. Additionally, it is important to consider the cost savings and environmental benefits that come with switching to solar power. By generating your own electricity, you reduce your reliance on fossil fuels and can potentially reduce your overall energy costs in the long run.

When it comes to ensuring a safe installation, it’s not just about the major hardware items. In addition to those, you’ll also need to stock up on items like surge protection, MCBs, pilot lights, labels, and fuses. These are all essential components for achieving a secure and reliable installation.

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03.

Emergency Questions

We understand that you there is a small chance might experience issues, so don’t hesitate to send us a message on WhatsApp. In the rare occasion that we can’t reply immediately or if it’s late at night, we suggest turning the changeover switch to Eskom and then turning off the inverter and batteries. Wait for 2 minutes and then start up the batteries followed by the inverter. This should resolve any power-related issues.

We understand the inconvenience caused by a faulty inverter, and we are committed to minimizing the disruption to your daily life. Our team will make every effort to provide a spare inverter with a similar kilowatt capacity, ensuring you have continued power supply until your inverter is back in working condition. Though we may not be able to guarantee this option, you can trust that we will exhaust all possibilities to make it happen.

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